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Using this Website
Registering and Logging In
Designing
Designing Business Cards
Uploading
Posters, Flyers, etc.
Print Features
Placing Orders
Pricing
Shipping
Technical
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Does it take a lot of time and effort to design and place an order for print? |
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No, it takes only a few minutes to design and place a printing order. The effort required is also insignificant, as the user interface is very easy to use.
It takes less time to design and place an order on our website than the time it takes to visit your local print shop. Moreover, it is possible to design and place an order 24 hours a day, 7 days a week.
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Do I need computer expertise to use this site's services? |
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No, you do not need any computer expertise to use our website. If you can use an internet browser, you will be able to place an order for print products.
You will be able to upload your design or create one from scratch as long as you know how to click with a mouse and browse through web pages.
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What is the workflow for designing and ordering? |
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Workflow for designing and ordering:
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What is Shopping Cart? |
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The Shopping Cart is exactly like a shopping cart used at a supermarket or other stores.
The Shopping Cart holds the designed or uploaded business cards, posters, and flyers before checking out. As long as print items are inside the shopping cart, you can remove them from the cart (Delete), hold them for later (Hold), or even add another of the same item to the cart (Duplicate).
When you are satisfied with the contents in the shopping cart, you can proceed to check out.
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What is My profile? |
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In "My Profile" you can enter your contact information.
By entering your contact information in "My Profile", shipping and payment addresses will be automatically filled in using this information. If you are designing business cards, the contact information in your business card will also be filled in using the contact information entered in "My Profile".
You can also change your password in "My Profile".
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How can I access Products, Pricing, Promotion and Contact Us ? |
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You can access Products, Pricing, Promotion and Contact Us from the main menu, with white text on grey background, located at the top of the page.
When you are in the personalized part of the page, Products, Pricing, Promotion and Contact Us is moved to the top right hand corner of the page.
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How do I register? |
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To register your account, enter your email address and click on "Register". You will receive a verification email containing your user name and password. The email address you provided upon registration is your Permanent User Name.Please enter your information in My Profile. The system will automatically transfer the information to your business card and Shipping & Billing Forms, thus saving you time and effort. Please note that the password provided is case sensitive. You MUST click on the link received via email in order to activate your account. |
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Why do I need to register? |
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You need to register before you can place an order for business cards. Registration is required to protect your privacy, so that nobody else can use your e-mail address to register an account at our site. We therefore send a verification e-mail as part of the registration process to verify your e-mail address.
Registration also means that you can access your shopping cart, previously designed business cards, previously uploaded images, previous orders and invoices at any time. All you have to do is login and all this information will be at your fingertips.
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Will I receive SPAM or unsolicited email by registering with my email address? |
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No, you will not receive SPAM or unsolicited e-mail. We do not share your e-mail address or any other personal information with any third party. We also do not send unsolicited e-mails without your consent as required by law. |
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How do I login to my account? |
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Login by entering your e-mail address (Permanent User Name) and
password received in verification e-mail sent to you after registering your
account. |
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I cannot activate my account. What should I do? |
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Please click on the link in the e-mail sent to you after registration to activate your account. If there is a problem with the link, please make sure that your e-mail software can show HTML e-mails. |
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Do I need to be an expert designer to use this website? |
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No, you do not need to be an expert designer. In fact, you do not need any design expertise or knowledge to design online at our website.
Designing has been made very easy and it should not take more than a few minutes to create your own customized design.
We offer 1000s of background images and professionally created design layouts for you. You can select from various pre-designed elements and create a professional design in no time.
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What is Free Edit? |
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Free Edit allows you to further modify your business cards
without any previous graphic experience. To make changes to your business
cards, you must highlight the area that needs to be changed. With Free Edit
you can:
- Move selected objects freely to each corner of your business card.
- Import objects (text, logo, background, photos, etc...)
- Choose from variety of available fonts and sizes.
- Check spelling of words.
- Find and replace information.
- Redo & undo information.
- Insert characters such as © and etc...
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How do I create business cards? |
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You can create your own business cards in 3 different ways. Please click here to get more detailed descriptions of each of the 3 different ways of creating your business cards. |
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How do I upload a logo and/or photo and apply it to my business cards? |
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You can upload an image for your logo or photo in
My Library
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1.
Login
your account.
2. Click on
My Library
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3. Upload an Image for your logo and/or photo.
When designing your business cards:
1. Select an Image for your logo and/or photo by clicking on "Select".
2. If your image is not in My Library, click on "Upload" to browse and upload an image from your computer.
3. You can customize your logo and/or photo using Free Edit.
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Can I change the information in the text field, e.g. "Company Name" or "Website Address"? |
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To change the information in the text field, you need to go
the to "Form Filling" page and update the information in the corresponding
fields. Please click on "Update" to see how the changes will appear on your
business card.
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Can I upload a vertical business card design? |
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Yes, you can upload a vertical business card design. The upload
design has to be 2.25" x 3.75", as the vertical business card will be 2" x 3.5"
with 0.25" required for bleed.
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What resolution and graphic format is best for uploaded artwork? |
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For best results, save your artwork at 300 dpi (dots per inch)
to be uploaded. Higher resolutions provide a more clear image for your business
cards. We only accept the following formats for upload: .PDF, .TIFF, .JPEG
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How do I print Posters or Flyers? |
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You need to upload the design of poster or flyer. For more
detailed information, please click on any of the links below:
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What is 2-in-1 business card/phone card? |
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Unlike other traditional business cards, you can add prepaid long-distance minutes to each of your business cards. This value-added option has been proven to be a successful marketing tool for many of our clients. |
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What are the benefits of adding the calling card feature to my business cards? |
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By adding the long distance feature to your business cards, you are offering an added value along with your business cards. In addition, your business cards will become excellent trade show gifts, thank-you gifts, or may also be used as a gift-with-purchase. |
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Can I choose specific paper types for my print products? |
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Yes, you can chose from different paper types for your print products. For business cards, you can choose either 12pt Matte or UV coated 12pt Gloss paper. |
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What type of finishing is offered for my print products? |
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You can have either normal finishing or UV coating. |
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Where can I find a glossary of print terminology used? |
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You can find a glossary of print terminology used in the help page. |
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What type of information must I provide to place an order? |
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You need to provide shipping addresses and you must choose a delivery method. Also, your order must be paid by credit card. |
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Can I place an order from anywhere in the world? |
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Yes, you can place an order from anywhere in the world, as long as you have internet access. |
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What methods of payment do you offer? |
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You can pay with Visa, MasterCard, American Express or Discover credit cards. |
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What is Security Code? |
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American Express
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is the credit card Security Code.
VISA; MasterCard; Discover
Flip your card over and look at the signature box. You should see a 16-digit credit card number followed by a special 3-digit code. This 3-digit code is the credit card Security Code.
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Is this site secure for credit card transactions? |
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Yes, during checkout steps, the site uses SSL with 128-bit encription which makes all transactions completely secure. After finishing the checkout process, you may get a message that you are leaving secure pages. |
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Do you store my credit card information? |
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No, we do not store your credit card information. We use the information provided by you to complete the monetary transaction and then discard all information except for the last 4 digits of your credit card number. The last 4 digits are stored for your future reference. You will be able to see the last 4 digits of your credit card on the invoice. |
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Can I use 2 separate addresses for shipping and billing? |
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Yes, you can use different addresses for shipping and billing. |
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Do you provide an invoice for my purchase? |
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Yes. After logging into your account, please click on "Orders" to see invoices for previous orders. |
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What are the minimum and maximum quantities per order? |
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The minimum quantity per order is 125, and the maximum quantity is 10,000. |
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What is the cost to add phone card to the back of my business cards? |
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There are no additional charges to add Air Time to your business cards. The minutes offered are accessible from US and Canada to call worldwide. The long distance minutes are pre-paid and therefore, there are NO ADDITIONAL APPLICABLE CHARGES OR FEES. |
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Do different paper qualities and finishings change the costs? |
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Yes, different paper quality and different finishing change the costs. For details, please check our prices. |
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If I order greater quantities will I receive discounted pricing? |
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Yes, as the quantity of the print products you are ordering increases, the cost per print product also decreases. For example, the cost per business card for an order of 250 business cards is higher than the cost per business card for an order of 1000 business cards. |
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What are you shipping costs? |
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For more information on our shipping costs, check the
following links:
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What shipping options do you offer? |
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We offer 3 shipping options. You can find out more about our shipping options from the following links:
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Which countries do you ship to? |
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We presently only offer shipping to Canada and U.S.A. |
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Does GLPrint ship to P.O. Box addresses? |
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Yes, we ship to P.O. Box addresses across Canada and U.S.A. Note: For express delivery, there is no delivery to P.O. Box addresses. Please provide physical address. |
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What can I do if I experience technical difficulties while using GLPrint.com? |
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Our technical support agents are standing by to assist you with any questions you might have. Click on Contact Us and fill in the required fields on the page. A technical support agent will contact you within few hours. |
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I get an error message and cannot upload my design? |
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Most probably there is a problem with the file containing the design that you are trying to upload. It is recommended that you save your design in another file format and try to upload the newly saved file. |
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Does a slow computer affect using this site? |
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A slow computer does not affect using this site. If your computer is fast enough to run a browser and to browse the internet, there should be no problem in using this site.
If you are using "Free Edit" to customize your design online, it is better to use a faster computer with more RAM (Random Access Memory), because "Free Edit" runs a java applet (java applets require extra processing power).
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Does using FireFox, Netscape, Opera or other browsers cause a problem with this website? |
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Using FireFox, Netscape, Opera or other browsers does not cause any problem while visiting this website. Our site can be used on any browser, including but not limited to Internet Explorer, FireFox, Netscape, and Opera. |
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