faq
No, it takes only a few minutes to design and place a printing order. The effort required is also insignificant, as the user interface is very easy to use.

It takes less time to design and place an order on our website than the time it takes to visit your local print shop. Moreover, it is possible to design and place an order 24 hours a day, 7 days a week.
No, you do not need any computer expertise to use our website. If you can use an internet browser, you will be able to place an order for print products.

You will be able to upload your design or create one from scratch as long as you know how to click with a mouse and browse through web pages.
Roll-over the image to see a diagram of the workflow for designing and ordering.
The Shopping Cart is exactly like a shopping cart used at a supermarket or any other store.

The Shopping Cart holds the designed or uploaded business cards, posters, and flyers before checking out. As long as print items are inside the shopping cart, you can remove them from the cart (Delete), hold them for later (Hold), or even add another of the same item to the cart (Duplicate). When you are satisfied with the contents in the shopping cart, you can proceed to check out.
In "My Profile" you can enter your contact information.

By entering your contact information in "My Profile", shipping and payment addresses will be automatically filled in using this information. If you are designing business cards, the contact information in your business card will also be filled in using the contact information entered in "My Profile".

You can also change your password in "My Profile".
You can access Products, Pricing, Promotion and Contact Us from the main menu, with white text on grey background, located at the top of the page.

When you are in the personalized part of the page, Products, Pricing, Promotion and Contact Us is moved to the top right hand corner of the page.
To register your account, enter your email address and click on "Register".

You will receive a verification email containing your username and password. The email address you provided upon registration is your permanent username. Please enter your information in My Profile. The system will automatically transfer the information to your business card form and shipping and billing forms, thus saving you time and effort.
Please note that the password you provide is case sensitive.

You MUST click on the link received via email in order to activate your account.
You need to register before you can place an order for business cards. Registration is required to protect your privacy, so that nobody else can use your e-mail address to register an account at our site. We therefore send a verification e-mail as part of the registration process to verify your e-mail address.

Registration also means that you can access your shopping cart, previously designed business cards, previously uploaded images, previous orders and invoices at any time. All you have to do is login and all this information will be at your fingertips.
No, you will not receive SPAM or unsolicited e-mail. We do not share your e-mail address or any other personal information with any third party. We also do not send unsolicited e-mails without your consent as required by law.
Login by entering your e-mail address (Permanent User Name) and password received in verification e-mail sent to you after registering your account.
Please click on "Sign In", and choose "Forgot your password?".

Please enter your e-mail address and we will e-mail you a temporary password. You can always change the temporary password by going to "My Profile".
Please click on the link in the e-mail sent to you after registration to activate your account. If there is a problem with the link, please make sure that your e-mail software can show HTML e-mails.
Our technical support agents are standing by to assist you with any questions you might have.

Click on "Contact Us" and fill in the required fields on the page. A technical support agent will contact you within a few hours.
If you want to use "Free Edit", you need to enable Java or Flash in your browser.

Download Java Virtual Machine

Download Flash
It is very likely that there is a problem with the file containing the design that you are trying to upload. It is recommended that you save your design in another file format and try to upload the newly saved file.
A slow computer does not affect using this site. If your computer is fast enough to run a browser and to browse the internet, there should be no problem in using this site.

If you are using "Free Edit" to customize your design online, it is better to use a faster computer with more RAM (Random Access Memory), because "Free Edit" runs a java applet (java applets require extra processing power).
Using FireFox, Netscape, Opera or other browsers does not cause any problem while visiting this website. Our site can be used on any browser, including but not limited to Internet Explorer, Chrome, FireFox, Netscape, and Opera.
You need to provide shipping addresses and you must choose a delivery method. Also, your order must be paid by credit card.
Yes, you can place an order from anywhere in the world, as long as you have internet access.
You can pay with Visa, MasterCard, American Express or Discover credit cards.
American Express
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is the credit card Security Code.

VISA; MasterCard; Discover
Flip your card over and look at the signature box. You should see a 16-digit credit card number followed by a special 3-digit code. This 3-digit code is the credit card Security Code.
Yes, during checkout steps, the site uses SSL encription which makes all transactions completely secure. After finishing the checkout process, you may get a message that you are leaving secure pages.
No, we do not store your credit card information. We use the information provided by you to complete the monetary transaction and then discard all information except for the last 4 digits of your credit card number. The last 4 digits are stored for your future reference. You will be able to see the last 4 digits of your credit card on the invoice.
Yes, you can use different addresses for shipping and billing.
Yes. After logging into your account, please click on "Orders" to see invoices for previous orders.
There are no additional charges to add airtime to your business cards. The minutes offered are accessible from the USA and Canada to call anywhere worldwide. The long distance minutes are prepaid and therefore, there are NO ADDITIONAL APPLICABLE CHARGES OR FEES.
Yes, different paper quality and different finishing change the costs.
For details, please check our prices.
Yes, as the quantity of the print products you are ordering increases, the cost per print product also decreases. For example, the cost per business card for an order of 250 business cards is higher than the cost per business card for an order of 1000 business cards.
Shipping costs are based on your postal code however we offer Flat Rate Standard Delivery within Ontario for $14.00 CAD, and Flat Rate Standard Delivery within the rest of Canada and the United States for $20.00 CAD.
We offer Economy, Standard and Express Delivery.
We presently offer shipping services to Canada and the USA.
No, at this time we cannot provide shipping to P.O. Box Mailing Addresses.
No, you do not need to be an expert designer. In fact, you do not need any design expertise or knowledge to design online using our website.

Designing has been made very easy and it should not take more than a few minutes to create your own customized design.

We offer 1000s of background images and professionally created design layouts for you. You can select from various predesigned templates and create a professional design in no time.
Free Edit allows you to further modify your business cards without any previous graphic experience. To make changes to your business cards, you must highlight the area that needs to be changed. With Free Edit you can:
  1. Move selected objects to any corner of your business card.
  2. Import objects (text, logo, background, photos, etc.)
  3. Choose from a wide variety of text fonts and sizes.
  4. Check your spelling.
  5. Find and replace information.
  6. Redo and undo information.
  7. Insert characters such as ©, etc.
You can create your own business cards in 3 different ways. Please click here to get more detailed descriptions of each.
You can upload an image for your logo or photo in My Library:
  1. Login to your account.
  2. Click on My Library.
  3. Upload an Image for your logo and/or photo.

When designing your business cards:
  1. Select an image for your logo and/or photo by clicking on "Select".
  2. If your image is not in My Library, click on "Upload" to browse and upload an image from your computer.
  3. You can customize your logo and/or photo using Free Edit.
To change the information in the text field, you need to go the to "Form Filling" page and update the information in the corresponding fields. Please click on "Update" to see how the changes will appear on your business card.
Yes, you can upload a vertical business card design. The upload design has to be 2.25" x 3.75", as the vertical business card will be 2" x 3.5" with 0.25" required for bleed.
You need to upload the design file of your poster or flyer. For more detailed information, please click on any of the links below:

11" x 17" Poster
8.5" x 11" Flyer
5.5" x 8.5" Flyer
For best results, save your artwork at 300 dpi (dots per inch) to be uploaded. Higher resolutions provide a more clear image for your business cards. We only accept the following formats for upload: .PDF, .TIFF, .JPEG.